Contact

StepSnap is built and maintained by an independent software developer.

Support and product questions

Email: support@stepsnap.online
We answer within 1–2 business days.

Phone

Phone / WhatsApp: +57 +57 3205107257
Available Monday to Friday, 9:00–17:00 (UTC-5).

Billing and refunds

Payments and invoices are handled by Paddle, our Merchant of Record. For refund requests, see our refund policy and write to us at the email above.

Postal address

Sebastian Gutierrez Cruz
Calle 119#310-21
Barranquilla, Colombia