Last updated: October 16, 2026
We want you to be happy with StepSnap Pro. This policy explains when and how refunds work.
If you are not satisfied with StepSnap Pro, you may request a full refund within 14 days of your first payment, for any reason. Just write to us from your account email — no questions asked.
Renewal charges can be refunded on a case-by-case basis if requested within 14 days of the charge, provided you have not substantially used the service in that period. You can also cancel at any time to stop future charges; your access remains until the end of the paid period.
Email us from the address associated with your subscription (see the contact page) with the subject "Refund request". We process requests within 2 business days.
Refunds are issued by Paddle, our Merchant of Record, to the original payment method. Depending on your bank, the amount may take 3–10 business days to appear on your statement.
This policy does not affect statutory consumer rights you may have under the law of your country of residence.